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Debug Log

If you encounter an error in ProSelect, our support team may ask you to provide a debug log. This log helps our developers identify and resolve technical issues.

Steps to Capture a Debug Log
  1. Restart your computer.
  2. Open ProSelect.
  3. Reproduce the steps that caused the error.
  4. If a “Sorry, a Program Error Has Occurred” message appears:
    • Complete the form and send the report.
    • Note the Report Number shown on the form.
    • Provide this number in your reply to the support ticket.
Retrieving the Debug Log File (macOS)
  1. On your computer, navigate to: /Users/USER NAME/Library/Application Support/Pro Studio Software/ProSelect/Debug Logs/
  2. Locate the file named ProSelect Debug Log.txt.
  3. To access the hidden Library folder in Finder:
    1. Hold the Option key while clicking Go in the top menu.
    2. The Library option will appear.
  4. Once located, zip the file and attach it to your support ticket.
Retrieving the Debug Log File (Windows)
  1. On your computer, navigate to: C:\Users\USER NAME\AppData\Roaming\Pro Studio Software\ProSelect\Debug Logs\
  2. Locate the file named ProSelect Debug Log.txt.
  3. If you don’t see the AppData folder:
    1. Open File Explorer.
    2. Go to the View tab.
    3. Enable Hidden items.
  4. Once located, zip the file and attach it to your support ticket.
Submitting to Support

When replying to your ticket, please include:

  1. The Report Number (from the error form).
  2. The zipped Debug Log file (from macOS or Windows).

Once both are received, our development team will review the information and follow up with you. See Submitting a Support Ticket for more information.

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