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Custom Products

When ordering a product, if the desired size or configuration isn't on the price list, you can create and order a "Custom Product" and set your own price on the spot. This avoids the need to clutter your price list with rarely ordered sizes. This is also a convenient way to add an Extra to the product.

Training Video

Ordering Custom Products

  1. Click on the shopping cart (Order Product tool)PLACEHOLDER_ALT . Alternatively, use the keyboard shortcut "Q" to open the order menu.

  2. Select "Custom Product" from the popup menu.

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  3. The Custom Product dialog will appear.

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  4. Choose a Presentation Option from the drop-down menu. It is important to note that if the product has a Supplier attached, only those presentation options available from that Supplier will appear as options. To access ALL presentation options, hold the OptionAlt key while clicking on the drop-down arrow.

  5. Choose a Production Profile (or use Default).

  6. Select a size from the drop-down menu. You can choose "manage" if you want to create a custom size.

  7. Enter a quantity and price.

  8. If Product Codes are enabled, enter one manually here. Because the "Custom Product" doesn't exist in the Product & Pricing Manager, one cannot be automatically generated.

  9. Add any "Extras" if applicable.

  10. Click on the Add button.

Applied Frames & Mats

  • When ordering a custom product that includes a mat or frame, you may also need to set a price for these additional components.

  • Mousing over the applied mat or frame will expose the calculations used to create the final price of the mat or frame (if your frame or mat is a fixed price, there is no calculation).

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Adjusting the Cropping on a Custom Product

In the "Custom Product" dialog, the Cropping tool PLACEHOLDER_ALT appears at the top-right of the image preview. Clicking this tool opens the "Working with Images, Cropping view" section, allowing you to adjust the image. In order to crop the image, a product must be created first.

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  • Click "Yes" to create a new product and adjust the cropping.
  • Remember, the product isn't ordered at this stage. After making adjustments, proceed to order the product.
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