Created:
Oct 4, 2023
Views:
359
Author:
RN

Failed to Run Photoshop Script

When running ProSelect Pro production, ProSelect needs to connect to Photoshop to execute production tasks. This connection may fail for various reasons, but it is most common after a Photoshop upgrade.

Troubleshooting Steps:

  1. Restart Your Computer:

    • Restart your computer to ensure a fresh start.
    • After the restart, open ProSelect, navigate to the production feature, and attempt to run production.

  2. Test Photoshop Connection (Mac):

    • Open ProSelect.
    • Go to Settings > General Settings.
    • Click "Test Photoshop Connection."
    • If it fails, hold the OPTION key and click "Test Photoshop Connection" again.
    • If the test now says "OK," try running production.

  3. Test Photoshop Connection (Windows):

    • Open ProSelect.
    • Go to Edit > Preferences > General Settings.
    • Click "Test Photoshop Connection."
    • If it fails, choose your desired Photoshop version under "Use Photoshop Version" and test again.*

  4. Verify Default Photoshop Version (Mac):

    • In Finder, locate a .PSD file.
    • Right-click the file and select Get Info.
    • Under "Open With," ensure that the correct version of Photoshop is selected as the default.
    • If not, choose the correct version, then click "Change All."

  5. Set Default Photoshop Version (Windows):

    • In File Explorer, locate a .PSD file.
    • Right-click the file and select Properties.
    • Under "Open With," ensure that the correct version of Photoshop is selected.
    • Choose "Always" to set it as the default.

  6. Remove Extra Photoshop Versions:

    • If you have multiple versions of Photoshop installed, it is recommended to uninstall all but the latest version you want to use.

Advanced Troubleshooting:

If the above steps do not resolve the issue, you can refer to the following articles for more extensive troubleshooting:


*Additional Note (Regarding Specific Version Setting):
  • If you had to set a specific Photoshop version, it indicates a registry issue.
  • In such cases, it is recommended to uninstall all versions of Photoshop and then reinstall the desired version.
  • After reinstalling Photoshop, change "Use Photoshop Version" back to "Default" (from the Registry).

KnowledgeBase Article: Failed to Run Photoshop Script