When running ProSelect Pro production, ProSelect needs to connect to Photoshop to execute production tasks. This connection may fail for various reasons, but it is most common after a Photoshop upgrade.

Troubleshooting Steps:

1. Restart Your Computer:

   • Restart your computer to ensure a fresh start.
   • After the restart, open ProSelect, navigate to the production feature, and attempt to run production.
     
     

2. Test Photoshop Connection (Mac):

   • Open ProSelect.
   • Go to Settings > General Settings.
   • Click "Test Photoshop Connection."
   • If it fails, hold the OPTION key and click "Test Photoshop Connection" again.
   • If the test now says "OK," try running production.
     
     

3. Test Photoshop Connection (Windows):

   • Open ProSelect.
   • Go to Edit > Preferences > General Settings.
   • Click "Test Photoshop Connection."
   • If it fails, choose your desired Photoshop version under "Use Photoshop Version" and test again.*
     
     

4. Verify Default Photoshop Version (Mac):

   • In Finder, locate a .PSD file.
   • Right-click the file and select Get Info.
   • Under "Open With," ensure that the correct version of Photoshop is selected as the default.
   • If not, choose the correct version, then click "Change All."
     
     

5. Set Default Photoshop Version (Windows):

   • In File Explorer, locate a .PSD file.
   • Right-click the file and select Properties.
   • Under "Open With," ensure that the correct version of Photoshop is selected.
   • Choose "Always" to set it as the default.
     
     

6. Remove Extra Photoshop Versions:

   • If you have multiple versions of Photoshop installed, it is recommended to uninstall all but the latest version you want to use.
     
     

Advanced Troubleshooting:

If the above steps do not resolve the issue, you can refer to the following articles for more extensive troubleshooting:

• For Mac: KB Article
• For Windows: KB Article 

• If you had to set a specific Photoshop version, it indicates a registry issue.
• In such cases, it is recommended to uninstall all versions of Photoshop and then reinstall the desired version.
• After reinstalling Photoshop, change "Use Photoshop Version" back to "Default" (from the Registry).