ProSelect Software

Odd or Unexpected Behaviour

For unusual ProSelect software behaviour

Articles

ProSelect not launching when double-clicking on album file

Like most software, you can launch ProSelect and have it load a ProSelect Album file (.psa file) by simply double-clicking on the album file. This is controlled by operating system (eg Mac OSX & Windows). It is possible for the OS to lose the association between a ProSelect Album file and the ProSelect software so it does not know which application to run when you double-click on the album file icon. If this occurs on y...

PLUS music or graphics search errors

When searching for music or graphics if you see "API request is invalid" or "No data returned from search" error messages when searching for PLUS music or graphics files within ProSelect, then you should update to ProSelect version 2018r1.7 (or newer). This release, due out in late August 2018, includes changes to keep ProSelect compatible with updates made to the PLUS downloads server on August 13, 2018. If your PLUS is current, the...

Beta testing - Installing and Reporting Issues

Thank you for helping beta test ProSelect. Requirements for using Beta Test versions You must have a current ProSelect Lease or current ProStudio PLUS in your account to use the beta test version. Pre-requisites Before you install the beta test version on your computer: Make sure that you have a backup copy of your ProSelect data. See this Article: Backing up your ProSelect Setup Data. Turn off any Resources Sharing y...

Keyboard shortcuts sometimes not working on Windows

Windows has some funny quirks in that sometimes, if an application has multiple non-modal windows open on top of each other, it will send keyboard presses to the wrong window. We had a recent case where a ProSelect user had the ProSelect Messages window behind ProSelect's main window and when his last click on the main window was over the top of the area where the Messages window was hidden, the keyboard shortcuts stopped working. Thi...

Repairing ProSelect Albums

Each ProSelect album is a small database file which contains the low-res images, thumbnails, used resource images (eg overlay images, frames, mat backgrounds etc) and additional data for the images, layouts, room designs, books, slideshows and orders for your client. To give you an early warning about any possible album issues, ProSelect 2018r1 (and newer versions) check the database integrity of each album file when you open the album, war...

Lightroom Plugin cannot connect to ProSelect

When trying to use the Lightroom Plugin to Export images from Lightroom to ProSelect, if you get a message from the plugin that it could not connect to ProSelect then this article explains why this might be happening and what to check. How it works The Lightroom plugin uses a console application called PSConsole.app (on Macs) and PSConsole.exe (on Windows) to communicate with ProSelect using a TCP/IP connection. In order to do this: (a) P...

Exported Movie has no sound

This only applies to Mac users with ProSelect 2020r1.5 or 2020r1.6. One of our users, Sarah, reported this issue and we found it today and are adding a fix into the next update (2020r1.7) which will be released in the next few days after testing. [FIX] [MAC] - Exported movies no longer have no audio when synched to only one music track. This problem was an unintended side-effect of a previous fix in the 2020r1.5 release. In the meantime, as a ...

ProSelect Debug feature

Issue on Startup If when initially starting up the ProSelect software, the program doesn't progress or freezes/crashes, and if requested by a ProStudio Software Technical Support Team member to do so, please follow the steps below. This will assist in telling us what steps ProSelect is taking prior to the issue occurring and where the program stops (eg the task of starting up/loading data, or other). (Note 1: If the issue happe...

Using the Debug window for troubleshooting

ProSelect has a debug feature, which may help tracking down the cause of some errors like failure to import an image or to export a slideshow movie. The debug window shows a lot of useful information about each action that is happening. Opening Debug window once ProSelect is Open You can open the Debug window once ProSelect is open by: Open the "About ProSelect" Window (under the Help menu on Windows, under the ProSelect ...

Recovering from Album File Save Errors

Many external factors can contribute to a ProSelect album file (.PSA) becoming corrupted or unusable. These can include computer crashes, drive failures, loss of connection to network drives, saving to cloud locations, and more. Sometimes you may just accidentally delete an album. The Pro Studio Software team has incorporated album recovery options at multiple levels. We can’t ensure 100% recoverability, but our systems g...

Rebuilding Albums using ProSelect Recovery Files

Recovery Files (v2022r1.4 and later) Recovery files are created, stored, then updated on album open and save commands. These files, stored in system directories, contain no images, only album data. Restoration points are always updated to the latest Open or Save point. At that time, any previous incremental restore points are replaced. If a .psa file is corrupted, PLUS Technical Support can likely recover data that can later be ...

Error saving album file

If when saving a ProSelect album file (.psa) you receive an error message and code, then the most common causes are: The file (or folder) has been renamed while the album file (.psa) was still open in ProSelect. You could try renaming the file or folder back. The file is being opened/saved on a flash/thumb drive. We always recommend copying the file to your hard drive first then opening it in ProSelect. The computer going to sleep befo...

Error connecting to TXE Server during activation or trial start

ProSelect connects to the TimeExposure Server when registering, activating/re-activating the software, starting a trail, checking for Messages, and accessing resources such as SendMyRooms and the Music & Graphics Libraries. If any of the functions are not working then check the following: Check that your computer is connected to the internet by testing a site like Google in your browser. If this does not work, check with your internet ser...

Menu options are all disabled

When using ProSelect, the menu bar options are only enabled when the main ProSelect window has focus. That is, there are no other "dialog windows" open at the same time. (Note: All other windows used in ProSelect are "dialog windows" except the Debug Data window which is used for debugging.) If you can't click on any menu bar options, then normally the solution is to just close the front-most windows so only ProSelect's main window is ...

Photoshop CC2021 issues

One of our users reports issues with ProSelect being unable to reliably connect to Photoshop after updating to Photoshop version 22.2 (the latest release of CC 2021) on a Windows 10 machine. The symptoms were that ProSelect would work when using the "Test Photoshop Connection" check in ProSelect (after restarting both software) but Photoshop would no longer respond to external commands after running Custom Effects actions. They report...

Room calibration is incorrect

If you are finding items displayed in Room View are not correct, then this can be due to: Your room calibration is not correct, or You are not displaying the size of image that you think you are. You/your client is standing too close or too far away from the wall when taking the photo You are cropping the image too tightly before calibrating it in ProSelect. Room Image Calibration In order to accurately calibrate a room image, it is imp...

Perfectly Clear Error Codes

The Perfectly Clear(TM) retouching libraries used by ProSelect utilize sophisticated AI algorithms to identify people, faces and other areas within an image. This is done by "training" the software with a large number of sample images. The result is that the software is very good at picking out faces in most photographs however, occasionally some features may not work with some images and, when this happens, it will return an erro...

Norton Security on Mac interfers with ProSelect

We have just come across a case where a ProSelect user was running Norton Security Life Lock on a Mac with OSX Catalina. With Norton turned on (set to do Active Scans), it was preventing ProSelect from adding files to the ProSelect Resources folder and updating files in the ProSelect Low Res Resources folder. These folder is used by ProSelect to keep your resource images/file (frames, overlay images, music file, slideshow & mat backgrou...

ProSelect Minimizes when changing Working with Modes

One user reported this issue on her new Windows 10 computer. We referred her to this Website page: [Fix] Apps and Programs Automatically Minimize in Windows 10. which appears to address this issue by turning off the following Windows features: Aero Snap and Aero Shake and Tablet mode. Also see this KnowledgeBase Article: ProSelect minimizes when opening some dialog windows .

ProSelect Network Server sleep issue (Macs)

Updated March 01, 2020 Running on OSX Sierra (10.12) A user has reported an issue when running the ProSelect Network Server on Mac OSX Sierra (10.12). It turns out that, in Sierra, the ProSelect Network Server is suspended from running when the server's display goes to sleep or the screensaver comes up. If any other computers running ProSelect try to send data to or get data from the server, such as when starting up or updating their settings, ...