ProSelect Software

Registration & Upgrading

Registration keys, upgrading & using ProSelect on multiple computers.

Articles

Accidental Download of Newer Version

If you accidentally downloaded and installed a newer version ProSelect than your license enables you to use, then your options are as follows: If you are registered for ProSelect and your PLUS has expired, then you can Upgrade to the latest ProSelect Version (with a discount on current new pricing for your license) and your account will be updated so that you can register the latest software, OR You can uninstall the newer version...

Upgrading an Obsolete version of ProSelect

If you are a registered license holder for an obsolete version of ProSelect and you wish to upgrade to the newest ProSelect software version for many more sales enhancing and time saving features, then you can review your upgrade cost and payment options by logging in to ProStudioSoftware.com (enter the email address that you used when you first registered the software**): Purchase an Upgrade to the newest ProSelect software release ...

Reinstalling or moving ProSelect

Apart from obsolete versions of ProSelect, you can re-download both the current and previous versions of ProSelect at any time from the Downloads area on the ProStudio Software's website at no charge. This article explains how to Reinstall the software on the same computer or Moving ProSelect to another computer keeping your current settings when you do so. If your computer's hard disk has crashed or needed to be wiped clean and...

I wish to change my Business Name or Transfer my license, what do I do?

ProSelect is licensed to a particular business entity. You can request to change the registered business name when: (a) The registered license owner has changed the name of the business or (b) The business has been sold in its entirety to someone else. (ProStudio Software will request evidence of the sale.) Business name changes can only be made if PLUS is current. These changes are normally carried out at no charge, however, ProStudio r...

Reinstalling Obsolete Versions of ProSelect

If you own and need to reinstall a very old version of ProSelect which has been made obsolete (these are usually versions that are more than 5 years old), then you can do this using the following procedure. What you need A copy of the ProSelect installer for the version of ProSelect that you are licensed to use on the computer platform (Mac or Windows) that you are using. Your complete registration key for your licensed version - for v...

Changed your registered email address

If you wish to change your registered email address with us, then to make sure your new email address gets verified (confirming no errors or spam filters issues), then please follow these quick steps and an email will then be sent to you for verifying. To make sure your new email address gets verified (confirming no errors or spam filters issues), we recommend you do this process yourself and an email will then be sent to you for verifying. You ...

What do I do after extending PLUS?

If you have Renewed PLUS to continue receiving the benefits such as no cost ProSelect software upgrades, technical support and much more, then you will need to clear your old registration key details and enter your new ones in ProSelect. To do this, click on the Update Registration command under the Help Menu in ProSelect. After clearing the old key as mentioned above, ProSelect will enter your registration instantly for you under the regi...

Lost Registration Key

You can recover your lost registration and unlock keys and enter in the ProSelect software using one the following options. The instant way to Register ProSelect If your computer is connected to the Internet, then in ProSelect's Registration window: Choose Register On-line option* Enter your Prostudiosoftware.com Login Email and Password Click the Register button and ProSelect does it all for you! Hint: If the registration window does n...

ProSelect is being used ... - Message On Startup

The message below means that you may be trying to run more copies of ProSelect at the same time than your license permits. ProSelect is being used... This program is currently registered for running up to X computers at any one time and currently there are X copies of the program already running. If you wish to run more than X copies at the same time, another registration key containing additional licenses may be purchased. You can do th...

Is the High-Res Production Option Installed?

The Hi-Res Production system is built into every copy of ProSelect software. Your registration key determines whether it is fully activated (along with other "ProSelect Pro" specific features) on your computer or not. You can check your registration details by looking in the About ProSelect window (On Windows under Help menu , or on MAC OSX under the ProSelect menu) - it will show: your registration details for that copy of ProSelect s...

I have a PC now but will be buying a Mac (or visa versa)

A ProSelect software license (and registration key) is the same for both the Mac and Windows versions of the software, so once you have transferred your ProSelect Data to your new computer (see below), all you need to do is: Download and install the relevant ProSelect version (Mac/Windows) for your license De-activate ProSelect on your old computer (under the Help Menu in ProSelect). * Open ProSelect and enter your current registration key (...

Adding High-Res Production

The Hi-Res Production system is one of the "ProSelect Pro" features and is built-in to the ProSelect software. Your registration key contains a code which determines if it is fully functional or not. If you are not registered to use it, then you can still try it in Trial Mode but all the high-res output images will be "stamped". You will need the Photoshop software installed also to use this feature (please see "What version of Photoshop do I ne...

My Registration email and receipt did not arrive

After you place an order for ProSelect, you are automatically sent an email with your registration details and purchase receipt. If you do not get this email, then it is likely our email has been treated as spam and rejected or put into your spam folder. We do not process rejected emails because it is just too time comsuming (and frustrating especially when we re-send them and find they are rejected again!). Hint: If you wish to receive email...

ProSelect Activations and Reactivations

 Each installed copy of ProSelect must be activated on the computer it is installed on before it can be used. A ProSelect Registration Screen is shown where you enter your account credentials.   Account Credentials  The email address and password used for your ProStudioSoftware.com account are the information required to activate your software.   If you cannot activate your software and receive a message that your password is i...

Activating and Updating your ProSelect License. Do I need a Key?

ProSelect uses internal registration keys that contain license information. Although registration keys exist, they are not required to activate any non-obsolete version of ProSelect. Activation of ProSelect takes place by entering your ProStudioSoftware.com account email address and password in the software.You have access to all your registration keys for any non-obsolete versions of ProSelect. They can be found in your ProStud...

Error connecting to TXE Server during activation or trial start

ProSelect connects to the TimeExposure Server when registering, activating/re-activating the software, starting a trail, checking for Messages, and accessing resources such as SendMyRooms and the Music & Graphics Libraries. If any of the functions are not working then check the following: Check that your computer is connected to the internet by testing a site like Google in your browser. If this does not work, check with your internet ser...

Missing prices and templates setup data after upgrade

Updating the ProSelect software doesn't remove your ProSelect Setup data (or Resources folder) data unless you manually did this or completely wiped your hard disk. If you start the newly installed version of ProSelect and find this data missing then: A) If you didn't select to clear your ProSelect Setup Data, then they should still be on your computer. You may have logged in to your computer under another User.&...

Swapping between ProSelect Basic & Pro Trial Modes

When running the Trial version of ProSelect, you can choose to run the software in its Basic or Pro configuration. This setting will activate or deactivate certain features in the software. You also have the ability to swap this setting at anytime during your trial period. How do I know if I am trialling the Pro version or not? This is easy... Just open the About ProSelect window. You will find this on the following places: On Macs: Under the P...

ProSelect asking for Registration Key again

If ProSelect displays the registration window on start up then it means that there is a problem with accessing your registration key details, or you may have changed your TimeExposure account log-in details (this will be connected to the software activation). In this case, ProSelect will revert to running in 30 day trial mode. ProSelect stores your registration information (business name and registration key) in its Preferences file. A r...

Finding ProSelect Data & Preferences files

The ProSelect Data (Prices & Templates etc.) and Preferences files are stored in slightly different locations on each operating system (Windows/Mac). (If also looking for the the location of your associated image resource files for backing up or transferring to another computer/location, then please see the article Finding the ProSelect Resources Folder.) For ProSelect v2012r1 and newer The default "Application Data" location of the ProSelect...